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dbrie offers a 14 day exchange policy on all merchandise in perfect condition meaning: clean, unworn, unwashed, folded properly with sanitary strip and tags attached. All returns must be received within 14 days of receipt of shipment. Merchandise that has been soiled, mishandled, abused, laundered or missing tags will be returned to purchaser. No credit will be issued and purchaser will be charged for return shipment. Please email us at firstname.lastname@example.org to start the exchange process. We value 100% satisfaction and will replace any defective merchandise returned within 14 days of receipt of original shipment. All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned. Store credit will be issued within 5-7 business days upon receiving the original items. All shipping and handling charges, gift cards and store credit are nonrefundable. Items purchased from previous collections must abide by previously enforced policies.